Your own response team
Route incidents to an in-house security, operations or clinical response team with group-specific escalation.
Choose which responder organisation receives each team’s incidents.
Route incidents to an in-house security, operations or clinical response team with group-specific escalation.
Address each alarm to the responder organisation responsible for acting, with the same incident and audio workflow.
Keep the primary response in-house and overflow unanswered incidents through timed escalation without changing the worker app.
Ordin gives IT, information governance and service leads the controls needed to operate the system without developer access.
Location is shared during active or overdue check-ins and genuine SOS alerts, including without a check-in. Microphone access is limited to active incidents according to your organisation’s settings.
Once Ordin has received a protection session, its wellbeing check deadlines continue even if the phone goes offline. The phone saves alerts for retry and can use a backup text message where supported.
Review who handled an incident, attempts to send alerts and the settings in force at the time.
Plain labels, non-colour status, keyboard access, scalable text and assistive-technology support are treated as release requirements.