Terms of Use

Ordin is provided by Aether Partners Limited, registered in England and Wales under company number 17199332. Our registered office is Suite 2, 10 Abbey Parade, London, SW19 1DG.

By accessing this website or using Ordin, you agree to these terms. If you use Ordin as part of your work, you must also follow your organisation’s policies, training and instructions. If you do not agree, do not use the service and contact your organisation’s Ordin service lead.

The website is available to general visitors. The worker app and control room are for people given an account and role by a customer organisation. You may use only the organisation, staff-group and role access assigned to you.

Ordin is a workplace service and is not directed to children. A person under 18 may use it only where their organisation has lawfully authorised that use, provided appropriate supervision and safeguards, and confirmed that the service is suitable for their role.

Your organisation has or will have a separate agreement with Aether Partners Limited covering matters such as deployment, support, data processing, service levels, fees and termination. That agreement takes priority if it conflicts with these terms about the organisation’s use of the paid service.

These terms do not make an individual worker responsible for charges owed by their organisation. They also do not alter your employment terms or give Aether Partners Limited authority to make employment, disciplinary or clinical decisions about you.

Ordin supports, but does not replace, risk assessment, supervision, training, staffing, communications, emergency planning or other controls required for safe work. Your organisation remains responsible for deciding whether Ordin is suitable for a task, configuring response arrangements and ensuring that authorised responders are available.

An alarm, check-in or notification may be delayed, incomplete or unavailable because of device state, permissions, battery, operating-system restrictions, satellite visibility, mobile or internet coverage, third-party networks or planned or emergency maintenance. A displayed location can be approximate or out of date; responders must consider its capture time, source and accuracy.

Do not use the public website, contact form or ordinary email to report an alarm or an immediate safety incident.

When using Ordin, you must:

• follow the training, policy and response procedures issued by your organisation;
• provide accurate information and use the correct session, check-in, alarm and incident outcome controls;
• keep your device reasonably charged, connected and updated, and review permission or capability warnings;
• test only through a designated test process and make clear that a test is not a real incident;
• protect your device, account, cancellation PIN and other security credentials;
• report suspected unauthorised access, a lost device or a material service fault promptly; and
• use incident notes and communications professionally and only for legitimate safety purposes.

You must not assume that a sent command or displayed status has reached another person. Pay attention to confirmations and warnings in the app and use your organisation’s fallback procedure where delivery is uncertain.

You must not:

• access another person’s account or information without authority;
• raise false or malicious alarms, interfere with a real incident or misuse coercion and cancellation features;
• use location, history, audit or incident information for an unauthorised monitoring, disciplinary or discriminatory purpose;
• upload unlawful, threatening, defamatory, discriminatory or irrelevant sensitive material;
• probe, bypass or disable security, tenant boundaries, permissions, rate limits or audit controls;
• introduce malware, overload the service, scrape it or use automated access except through an interface we expressly provide;
• reverse engineer or copy the service except where applicable law does not allow that restriction; or
• use Ordin in violation of law, another person’s rights or your organisation’s authority.

Our Privacy Policy explains how information is used. Your organisation’s privacy notice is the primary notice for workforce and safety information it controls.

Ordin may need location, notification and other device permissions to provide configured safety features. Granting an operating-system permission is a technical choice; it is not necessarily consent under data-protection law. If you remove a required permission, some protection methods may stop working and you should follow your organisation’s fallback procedure.

Do not put more personal or sensitive information into an incident note, support request or contact enquiry than is necessary. Never send a cancellation PIN, access token or fallback secret through the public contact form or ordinary email.

Ordin depends on device manufacturers, operating systems, identity providers, app stores, hosting providers, notification networks and telecommunications services. Their own terms and privacy notices may apply to the services they provide directly to you or your organisation.

Links from the Ordin website do not mean that we endorse or control another website. Aether Partners Limited is not responsible for third-party content or for a third-party service outside the responsibilities we have accepted in a customer agreement or under applicable law.

We work to provide a reliable service, but we do not promise that every part of Ordin will be uninterrupted, error-free or compatible with every device, network or operating system. Planned maintenance, urgent security work and circumstances outside reasonable control may affect availability.

We may update the website or service to improve safety, security, accessibility or legal compliance. Material changes affecting a customer deployment are handled under the customer agreement and, where appropriate, communicated through the organisation. We will not knowingly describe a future capability as available in the current service.

Aether Partners Limited and its licensors own the Ordin service, software, website, designs, trade names and documentation, excluding material owned by a customer or another third party. Subject to these terms and the customer agreement, authorised users receive a limited, non-exclusive, non-transferable and revocable right to use Ordin for their organisation’s legitimate work purposes.

You retain rights in material you lawfully provide. You permit us to process it only as needed to operate, secure and support the service and meet our legal obligations. If you voluntarily provide general feedback, we may use it without identifying you or disclosing customer-confidential information.

Your organisation controls whether your account is active. It may change or remove your access when your role changes or you leave. We may restrict access where reasonably necessary to address a security risk, unlawful use, material breach or threat to the service, or where the customer agreement allows it.

Ending access does not automatically erase safety or audit records that must be retained for a lawful purpose. See account deletion and the Privacy Policy for more information.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of data-protection duties, or any other liability that cannot lawfully be excluded or limited.

Subject to that, the website is provided for general information and may not always be complete or current. To the extent permitted by law, Aether Partners Limited is not liable to an individual user for indirect or consequential loss arising from use of the website or from a failure to follow device warnings, organisational procedures or emergency guidance.

The allocation and limits of liability for the paid Ordin service are governed by the customer agreement. These terms do not remove any employment, consumer or other statutory rights that cannot lawfully be waived.

Changes to these terms

We may update these terms to reflect changes to Ordin, our business or the law. The date at the top identifies the current version. We will use an appropriate additional notice for a material change affecting authorised service users.

Severability and waiver

If a court finds part of these terms unlawful or unenforceable, the remaining terms continue to apply. A delay in enforcing a term is not a waiver of it.

Transfer and third-party rights

You may not transfer your rights under these terms to another person. We may transfer our rights and obligations as part of a lawful business reorganisation or transfer, provided this does not reduce protections that cannot lawfully be reduced. No person other than you and Aether Partners Limited may enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

Law and courts

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except where mandatory law gives you the right to bring a claim in another part of the United Kingdom or another jurisdiction.

Questions about these terms can be sent to info@aetherpartners.co.uk or by post to Aether Partners Limited, Suite 2, 10 Abbey Parade, London, SW19 1DG.

For account, training or incident-procedure questions, contact your organisation’s Ordin service lead. Do not use this address for an immediate alarm or emergency.