Safety incidents
Do not use this website or ordinary email to report an alarm. Use the worker app and follow your organisation’s escalation and emergency procedures. Call 999 when there is an immediate emergency.
Account and policy help
Contact the Ordin service lead named by your employing organisation. They can help with access, staff-group policy, device setup and the response procedure assigned to your team.
Useful diagnostic details
When reporting a technical problem, include the device model, operating-system version, approximate time, affected screen and whether the phone had a data signal. Never send a cancellation PIN, access token or SMS fallback secret.